Dispute Resolution & Ombudsman Complaints
Are you unhappy with the response from your energy supplier or the Energy Ombudsman?
Get in TouchHave you raised a complaint about your energy supplier, but are struggling to get anywhere?
The Energy Ombudsman is an independent body that should be able to get your supplier to revisit your complaint, decide whether the right decision was made, and where appropriate obtain financial compensation. However, this is not always the case – you may not be satisfied with the result, or your dispute may have been rejected if you’re a small-medium business or your supplier or broker is not registered on their scheme.
Common Types Of Disputes
If you’ve raised a complaint with your energy supplier, or you’ve taken your complaint to The Energy Ombudsman, but you’re unhappy with their response, Energy Solicitors can help. Our in-house legal experts know how your bills should be calculated, when you may have been overcharged, how commissions should be disclosed and whether you were mis-sold your contract - these are just a few examples of common disputes.
Feeling Dissatisfied With A Response?
If you’ve already complained to your energy supplier and the ombudsman, you can seek legal advice – this is where Energy Solicitors comes in. We can establish whether you have a strong case and advise you what steps you need to take to pursue it in court.
Get in TouchProcess Overview
Complete our enquiry form and a specialist advisor will contact you to discuss your eligibility to claim compensation.
Provide us with copies of all correspondence relating to your complaint – this could be energy contracts, invoices or communications with your supplier.
We’ll analyse the relevant documentation that you have provided, as well as those we obtain from your supplier.
We will support you with your compliant by liaising with and writing to your supplier on your behalf.
If necessary, we will assist you in taking your complaint to the Energy Ombudsman or contacting them on your behalf.
How We Can Help - Dispute resolutions and ombudsman complaints
Energy Solicitors can support you through the complaints process, in what otherwise could potentially be a complicated dispute. We strongly advise that you do not attempt to instigate court proceedings by yourself, and it is worth remembering that The Ombudsman is impartial and will not help you to build your case. Our expert team can help you to get the compensation you deserve.
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