Energy Overcharges? Here’s How to Get Your Money Back
If your energy bills seem unusually high or you have noticed a credit balance sitting untouched, you may be entitled to a refund. In 2025, thousands of UK consumers and businesses are reclaiming money from energy suppliers due to overcharging, billing errors and unused credit.
At Energy Solicitors, we specialise in helping our clients understand their rights and recover funds through legal channels. Whether you are a business, homeowner or tenant, here’s how to get your money back.
What Is an Energy Refund?
An energy refund is money returned to you by your supplier when:
- You have paid more than your actual usage
- Your direct debit was set too high
- Your meter readings were inaccurate or estimated
- You have switched suppliers and left credit behind
- You were charged incorrectly due to billing or contract errors
Under Ofgem regulations, energy suppliers must refund credit balances promptly and fairly. If they fail to do so, you may be entitled to compensation.
How to Check If You’re Owed a Refund
To determine whether you're eligible for a refund:
- Review Your Energy Bills
Look for signs of overpayment or a credit balance. - Submit Accurate Meter Readings
Estimated readings can lead to inflated bills. Smart meters can help ensure accuracy. - Check Closed Accounts
If you have switched suppliers or moved, you may still have credit on your old account. - Look for Duplicate Charges
Properties with multiple meters may be charged more than the legal limit.
Your Legal Rights
UK energy consumers are protected by Ofgem’s rules, which require suppliers to:
- Refund credit balances on request
- Issue refunds on closed accounts within 10 working days
- Provide accurate billing and transparent charges
If your supplier refuses or delays your refund, you can escalate the issue to the Energy Ombudsman or seek legal support.
Energy Refunds for Businesses
Businesses often face more complex energy billing issues, including:
- Hidden broker commissions
- Mis-sold contracts
- Excessive standing charges
- Inaccurate meter readings
We offer specialist legal services to help businesses recover funds and renegotiate unfair energy contracts.
How Energy Solicitors Can Help
Energy Solicitors provides expert legal support for:
- Overcharging and billing disputes
- Refund claims on live and closed accounts
- Smart meter and direct debit errors
- Business energy contract reviews
- Escalation to the Energy Ombudsman
Our team works to recover what you're owed and ensure your energy supplier complies with the law.
Take Action Today
If you think you are entitled to an energy refund, get in touch with Energy Solicitors. We will review your case and help guide you through the redress process.
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