At Energy Solicitors, we provide legal advice and representation in telephone and broadband disputes involving service providers, resellers and third-party telecom agents.

Whether you are dealing with billing errors, poor service, early termination charges or mis-sold contracts, our specialist solicitors can help you challenge unfair practices and seek redress.

We act for commercial and individual clients in a wide range of telecoms disputes.

Incorrect Billing and Overcharging
Disputes often arise where clients have been overcharged for phone or broadband services, invoiced for services never provided, or charged for services after cancellation. We review the contract terms, challenge the charges and seek refunds or reductions where appropriate.

Contract Mis-Selling and Hidden Charges
If you were misled into signing a telecom contract, or if undisclosed charges later appeared on your bill, you may have grounds to cancel the contract and claim compensation. We handle cases involving hidden fees, unfair contract terms and undisclosed commissions.

Early Termination Penalties
Telecom providers often apply excessive termination fees when customers try to exit a contract early. We assess whether the fees are enforceable and whether the supplier has breached its own obligations, for example by providing inadequate service.

Faulty Service and Downtime
Businesses rely on stable phone and internet services. If your broadband is consistently down or your phone lines are not working, we can advise on your rights under the contract, and where appropriate, assist with a broadband compensation claim.

Disputes Following a Change of Provider
When switching suppliers, errors can occur, from unauthorised contract renewals to dual billing. We help clients resolve transitional disputes and recover any losses suffered due to delays or mismanagement.

We understand how disruptive telecom disputes can be. We work quickly to resolve disputes, reduce liability and protect our clients’ interests.

We offer clear pricing, strong communication and a tailored strategy that gets results.