How Can We Help Your Business Raise A Dispute With The Energy Ombudsman?

Published: 25 June 2025 | By Energy Solicitors

Understanding the Role of the Energy Ombudsman for Businesses

Navigating the complexities of commercial energy contracts can be a frustrating experience. This is especially the case when issues such as overcharging, unfair back-billing, poor service, or billing errors arise. For many businesses, the Energy Ombudsman can provide a route to redress, but understanding the process and presenting a strong case can be daunting without legal support.

At Energy Solicitors Limited, we specialise in representing businesses in energy disputes and guiding them through the Energy Ombudsman process from start to finish.

Can Your Business Use the Energy Ombudsman?

The Energy Ombudsman is a impartial body set up to resolve disputes between energy suppliers and customers. Although it is typically known for helping domestic consumers, many small and microbusinesses are also eligible to raise complaints through the Ombudsman scheme.

However, even eligible businesses may face challenges in clearly setting out their position, understanding supplier responses, and presenting a robust complaint. That is where Energy Solicitors can help.

Common Commercial Energy Disputes Faced by UK Businesses

We assist businesses with disputes relating to:

• Incorrect billing or meter readings
• Unfair or excessive back-billing
• Contract disputes with suppliers or brokers
• Failure to apply agreed rates or terms
• Supply disconnections or threats of disconnection
• Poor customer service or unresolved complaints

If your business has experienced any of the above, and your supplier has failed to resolve the matter within 8 weeks, you may be able to escalate your case to the Energy Ombudsman.

Why Legal Support Makes a Difference in Energy Disputes

We act on your behalf of businesses throughout the Ombudsman process, responding to supplier arguments, supplying additional evidence, and ensuring deadlines are met. Our experience means we know what a strong submission looks like and how to avoid common pitfalls.

What to Expect From Our Fixed Fee Service

We offer a transparent, fixed fee service for handling Ombudsman disputes, so you know exactly what the process will cost from the outset. There are no hidden charges, and no hourly billing surprise, just expert legal support focused on getting your business a fair outcome.

Why Choose Energy Solicitors

Our team combines deep legal expertise with real-world experience in the UK energy market. We act exclusively for business, never for suppliers or brokers, so you can be confident that our advice is fully focused on protecting your interests.

Get Expert Help Today

If your supplier has failed to resolve your complaint or you are unsure where to turn next, we can help.

Find out more about our fixed fee services