How Can Your Business Get an Energy Refund?

In 2025, UK businesses are facing unprecedented scrutiny over energy billing practices. From overcharging by suppliers to mis-selling by energy brokers, thousands of businesses are discovering they have been paying more than they should have been.

Why Are Businesses Being Overcharged?

Many businesses are unaware that they have been overcharged due to:

• Hidden commissions from energy brokers
• Inflated unit rates disguised in complex contracts
• Incorrect billing or standing charges
• Deemed contracts with unfair terms
• Supplier switching errors during transitions

Unlike domestic customers, businesses have historically had less regulatory protection, making them vulnerable to unethical practices. However, recent reforms are changing that.

What Is Changing In the Business Energy World?

Recent reforms mark a major shift toward transparency, fairness and accountability in the business energy sector.

Expanded Protections for SMEs
Historically, only microbusinesses had regulatory safeguards. Now, the Office of Gas and Electricity Markets, otherwise known as Ofgem, is extending protections to small businesses, defined as those with fewer than 50 employees and turnover under £6.5 million.

These businesses will benefit from:

• Access to the Energy Ombudsman for dispute resolution

• Mandatory signposting to Citizens Advice

• Clearer complaint handling standards

• Transparency on broker fees in contracts

Crackdown on Energy Brokers
Unregulated third-party intermediaries (TPIs), also known as energy brokers, have been known to mis-sell contracts and hide commissions.

These new rules will:

• Require suppliers to only work with accredited brokers
• Mandate disclosure of all broker fees
• Introduce universal standards to prevent mis-selling and improve dispute resolution

Review of Electricity Market Arrangements (REMA)
The UK government is reforming the electricity market to help achieve net zero. One key proposal is zonal pricing, which could vary energy costs by region based on local supply and demand, potentially affecting your business energy bills.

Arbitration Reform
The Arbitration Act 2025 streamlines dispute resolution, making it now faster and fairer for businesses to challenge unfair energy practices without costly legal battles.

 If your business has faced unclear contracts or hidden fees, now is a good time to review your energy agreements and explore potential claims.

Energy Broker Mis-Selling 

Think your energy broker had your best interests at heart? Think again.

Energy brokers are supposed to help businesses with securing the best deals, however, many have:

• Misrepresented contract terms
• Failed to disclose commissions
• Enrolled businesses in long-term, high-cost contracts
• Claimed their services were “free” while hiding fees in unit rates

This has led to billions of pounds in excess charges across the UK. If your business used a broker, there’s a strong chance you’ve been mis-sold and you could be entitled to claim.

How to Claim an Energy Refund

Here is what you should do:

1. Review your energy contracts and bills
Look for unusual charges, unexplained fees or inflated rates.

2. Request a breakdown from your supplier or broker
Ask for full disclosure of commissions and pricing.

3. Raise a formal complaint
Follow your supplier’s complaints process. If unresolved after 8 weeks, escalate it.

4. Seek legal advice
If you suspect mis-selling or overcharging, legal support from Energy Solicitors can help you recover your losses.

Legal Support from Energy Solicitors

At Energy Solicitors, we specialise in energy litigation for businesses. 

Our experts can:

• Audit your energy contracts
• Identify mis-selling and hidden commissions
• Negotiate refunds and compensation
• Represent you in disputes with suppliers or brokers

We have already helped businesses recover thousands in overpaid energy costs. Whether you are an SME or a large corporation, our legal team offers tailored support to protect your business.

Why Choose Energy Solicitors?

• Over 20 years of litigation experience
• Specialists in energy law and billing disputes
• Transparent fee options
•  Proven track record in recovering business energy refunds

We understand the complexities of the UK energy market and fight to ensure businesses are not exploited by unfair practices.

If your business has been overcharged or misled by an energy supplier or broker, don’t wait. With expert legal support from Energy Solicitors, you can challenge these unfair charges and reclaim what’s rightfully yours.

Contact us today to start your energy refund claim.